Blog

AI-Enabled Content is King: Lessons Learned at the 2024 KM&I Conference

The buzz around AI-enabled content and knowledge management was all over the place at this year’s [...]

READ MORE
Maximize the Value of AI with the First AI Enablement Platform: BA Insight

It’s been a heck of a year for emerging tech, and as we’re looking toward 2025, [...]

READ MORE
Copilot Agents: Extending the Possibilities with Microsoft’s Offering and Graph Connectors

Just when you thought you were catching up with all the AI terminology, another concept surfaces: [...]

READ MORE
Not Another Copilot: Unmasking the Newest Buzz Term in Generative AI

It seems like every day the world of AI brings a new buzzword, trend, or overused [...]

READ MORE
Which AI Platform is the Best for Your Organization?

AI Platform Comparison: Microsoft Copilot for 365, Copilot Studio or Azure Open AI Studio? Earlier this [...]

READ MORE
Content Search Solution: 12 Reasons to Buy Instead of DIY

When organizations are inundated with vast amounts of digital information, managing and accessing content has become [...]

READ MORE
AI-Powered Vector Search: Unlocking the Future of Content Retrieval

Searching for something you need to get your job done can often feel like digging through [...]

READ MORE
Making the impossible possible: BA Insight at ILTACON 2023

The Upland team always looks forward to ILTACON. We attend this premier legal technology event every [...]

READ MORE
The buzz around LLM machine learning, OpenAI, Bedrock, & ChatGPT: what does it all mean?

Generative AI. LLM machine mearning (Large Language Models). OpenAI. ChatGPT. Amazon Bedrock. Microsoft Copilot. The buzz [...]

READ MORE
Expose hidden content and exploit expertise with workforce productivity software.

Upland BA Insight’s workforce productivity software is a game changer for knowledge management. In the modern business [...]

READ MORE
Data Intelligence Strategy: 3 Steps to Save Time and Money

Data Intelligence refers to the tools and methods organizations use to better understand the information they [...]

READ MORE
Flash to the Future: The Implications of Generative AI and Enterprise Search

I’m showing my age somewhat, but when I was at school, Google search was only just [...]

READ MORE
You Can Have Your Cake and Eat It Too! (Part Three)

As I promised in my last blog, I will discuss real-world examples of hybrid search deployment [...]

READ MORE
You Can Have Your Cake and Eat It Too! (Part Two)

As promised, this is a follow up blog about a deployment at one of the world’s [...]

READ MORE
You Can Have Your Cake and Eat It Too! (Part One)

Awhile back, I wrote a three-part blog series on federation. (Part One: “Make Federation a Part [...]

READ MORE
Focus on the “Strategy” – Digital Transformation and Microservices

During my regular industry reading, I noticed that Digital Transformation continues to be a hot button [...]

READ MORE
Benefits of a Unified Hyperautomation Platform

In my previous blog, I covered some of the challenges and limitations with hyperautomation solutions in [...]

READ MORE
The Limitations of First-Generation Hyperautomation Platforms

In this blog, I discuss the limitations of existing first-generation standalone Automation and Integration platforms. In [...]

READ MORE
Deliver AI-powered Application Search with Azure Cognitive Search and BA Insight (Guest Blog)

Data is growing exponentially, and over 90% of data is unstructured1, creating a challenge for organizations [...]

READ MORE
The Smart Mother: Connecting the Knowledge!

If someone had said to me at the start of the year that Brexit would not [...]

READ MORE
Is a Single Pane of Glass Really Enough?

In part two of my blog series, I discussed how the single index is going the [...]

READ MORE
Is the Single Index the Next Dinosaur?

After my last blog, I received several questions about use cases for a federated approach. So, [...]

READ MORE
Make Federation a Part of Your Single Pane of Glass

I have been in the enterprise search market for over a decade and have had the [...]

READ MORE
Azure Cognitive Search – A Next Generation Platform for Enterprise Search

Azure Cognitive Search is a cloud search service with built-in AI capabilities that enrich all types [...]

READ MORE
Three Ways to Quickly Improve Your Search Experience

Ask yourself this – do you want to live in a world where you spend hours [...]

READ MORE
Your Parent’s World is Not Your World

So, day one of London’s Taxonomy Bootcamp 2019 is well under way.  Every day is a [...]

READ MORE
Search Orchestration: A Deep Dive

Search orchestration is a heavily used method for querying multiple search indices at once, and then [...]

READ MORE
Everything That Was Sci-Fi When I Was a Kid is Now Real

I was delighted to recently join the BA Insight Shared Insights Podcast to talk about how [...]

READ MORE
Why Does Enterprise Search Have Such a Negative Reputation?

This month is my six year anniversary at BA Insight, and during these years, after many [...]

READ MORE
A Picture is Worth More Than a Thousand Words

I am asked more and more by my clients and prospects if we can help them [...]

READ MORE
Our Customers Are “Visionaries”

I am a technologist at heart who has always been extremely interested in working with customers. [...]

READ MORE
Vegas, Baby: SharePoint Conference 2019!

To quote the Grateful Dead, “What a long strange trip it’s been.” I am getting very [...]

READ MORE
2019 Contrary Predictions

It seems that at the start of every year, people spend time predicting what will happen [...]

READ MORE
Looking in the Rear View Mirror

For the past four years, my esteemed colleague Jeff Fried has posted a blog on his [...]

READ MORE
When Search Results Look Like a Jungle

Raise your hand: How often do you review the title of, say, the Word document you [...]

READ MORE
State of AI Report Should Thank the Search Market – Deloitte

Towards the end of 2018, the second edition of Deloitte’s “State of AI in the Enterprise” [...]

READ MORE
Why Can’t I Just Ask a Question?

Why don’t computers work like people think?  Why can’t I just ask a simple question when [...]

READ MORE
Simplifying Intelligent Search Deployments Through Robust Information Architecture

Simply put, how much effort, energy, and forethought you invest in the content strategy and overall [...]

READ MORE
Tech Disruption in 2018

Forbes recently posted an interesting article on nine disruptive tech breakthroughs in 2018.  I found it [...]

READ MORE
Enterprise Integration as a Stepping Stone to Solving Enterprise Search Problems

According to AIIM (Association for Information and Image Management), the definition of enterprise search is: “The [...]

READ MORE
Are We in an AI Revolution? Part Three of Three

Welcome to part three of “Are we in an AI revolution?”. If you haven’t already, be [...]

READ MORE
Are We in an AI Revolution? Part Two of Three

Welcome to part two of “Are we in an AI revolution?”. If you haven’t done so [...]

READ MORE
Are We in an AI Revolution? Part One of Three

It seems that no matter where you look, AI is the subject that is being talked [...]

READ MORE
Let’s Get Personal

I remember becoming interested in joining BA Insight a couple of years ago. At that time, [...]

READ MORE
The Microsoft Search Ecosystem – An Outsiders View (Part Two)

Beyond SharePoint In part one of this post, I looked at the state of Search as [...]

READ MORE
Slowly We Turn, Step by Step…Time to Talk Facebook

Facebook is Getting Serious About Business I don’t know if you’ve noticed, but Facebook is starting [...]

READ MORE
Automating Text Analytics

We’ve all read the stats about how much of the content currently being generated and managed [...]

READ MORE
The Art of Listening

The most important part of my job is listening, not selling.  Several months back, I was [...]

READ MORE
The Microsoft Search Ecosystem – An Outsider’s View (Part One)

In this two-part post I’ll try to explain, compare, and contrast the different search solutions available [...]

READ MORE
Two Search Luminaries Join Our New Advisory Board

I’m delighted that Matthew McDermott and Kevin Watters have joined BA Insight’s Advisory Board.  Both are [...]

READ MORE
One Year Later: Now There Are Three

Way back in the middle of 2017, my colleague Jeff Fried participated in an exclusive member [...]

READ MORE
Hackers Are Patient and Persistent – Your Employees Are Not

After having a great ride in cyber security for over four years, I was excited to [...]

READ MORE
Reflections on Elastic{ON} 2018

Elastic{ON} 2018 just concluded, and what a great week it was. We at BA Insight started [...]

READ MORE
Image Recognition and Image Search: A Picture is Worth a 1000 Words

Don’t you just hate it when you cannot find the content you are looking for? You [...]

READ MORE
Search Predictions for 2018

New Year’s predictions are a longstanding tradition, dating at least back to the 16th century French [...]

READ MORE
The New Rule for Search-Driven Taxonomies

The goal of the KISS Taxonomy is to improve the search user experience, as well as [...]

READ MORE
What Can You Crawl in Office 365?

As organizations move toward the cloud, there has been some confusion around management and optimization of [...]

READ MORE
Tapping into the Cognitive Services Arms Race: Our Best-of-Breed Strategy

You hear about AI, machine learning, and cognitive services from every direction these days. Personally, I’ve [...]

READ MORE
A Perspective on our Best-of-Breed Approach

When I’m asked what makes BA Insight special, I talk about our talented and dedicated employees, [...]

READ MORE
Is KISS Taxonomy the Next Big Thing for Improving the End User Search Experience?

In this blog I will be introducing the KISS Taxonomy Implementation (KTI). Be sure not to [...]

READ MORE
Directions in Cognitive Search

Cognitive Search Starts with Understanding Search Cognitive search, and indeed, the entire new wave of cognitive [...]

READ MORE
SmartHub and Our “Best of Breed” Approach

We recently announced a new product called SmartHub (you can read the announcement here).  This is [...]

READ MORE
The Increasingly Intelligent Search Experience

How much time do you spend searching for the right content? According to one study, knowledge [...]

READ MORE
The Important Role of Search Analytics

Adoption and engagement are quickly becoming the most discussed topics in the SharePoint community. Why? Because [...]

READ MORE
It Should Be All About Me!

In my last blog, I discussed why search connectors are the backbone in delivering an “Intelligent [...]

READ MORE
I See a Pattern Here…

Two of my colleagues recently published blog articles that I would like to piggy back on.  [...]

READ MORE
My First Podcast – The Evolution of Legal Technology (and my kids STILL don’t think I’m cool)

I recently participated in my first podcast on the BA Insight Shared Insights show.  I discussed [...]

READ MORE
Introducing Search for Dynamics

Last week we announced a new application, Search for Dynamics (you can read the announcement here).  Search for [...]

READ MORE
The Most Satisfying Part of My Job…

One of the great things about being a B2B sales professional is being involved in the [...]

READ MORE
Managing Metadata: Don’t Make It Harder Than It Needs to Be

My colleagues Don Miller and Mark Aschemeyer published their perspectives about the importance of metadata and [...]

READ MORE
Why Use a Database When You Can Use a Search Index?

Do you ever feel like change sneaks up on you?  Or feel surprised at how much [...]

READ MORE
Putting the Cart Before the Horse

Full disclosure before I begin.  I have known my colleague Don Miller for almost 13 years.  [...]

READ MORE
The Search for Intelligent Search – Is it Delve?

“Jeff, do you have any insight into how people really use Delve?  People are asking me [...]

READ MORE
The Magical Answer to Search the INTRANET the Same Way you Search the INTERNET

We use search every hour and every day of the week, and it is awesome because [...]

READ MORE
Going Mobile – Introducing our New Release of Visual Refiners

Today BA Insight announced a new version of our Visual Refiners application (you can read the [...]

READ MORE
Adding Machine Learning – Introducing our New Release of AutoClassifier

Last week we announced a new version of our AutoClassifier (you can read the announcement here). [...]

READ MORE
Next-Generation Analytics

Today BA Insight announced a strategic and exclusive partnership with NGAGE Intelligence to develop a Next-Generation [...]

READ MORE
Top 10 Predictions for 2017

In my previous blog article, I set the stage for this year’s predictions by looking at [...]

READ MORE
Predicting the Future

It’s that time again. It’s become a bit of a tradition to lay out predictions for [...]

READ MORE
Why is Your SharePoint Intranet User Adoption Not Even CLOSE to What You’d Like?

In my 12 years working with over 150 enterprise SharePoint customers, I have heard a few [...]

READ MORE
SharePoint 2016 Just Got A Whole Lot Less Ugly: Feature Pack 1

Back in March I did an analysis of “the Good, the Bad, and the Ugly” of [...]

READ MORE
Success Factors for Enterprise Search

One of the things I get asked most often is “What Makes Good Enterprise Search”? Every [...]

READ MORE
The Future of SharePoint is Here – Is It Intelligent?

The Microsoft Ignite conference was a whirlwind – vastly broad in the range of content, and [...]

READ MORE
Your Intranet: Love it or Hate it?

Working at BA Insight I talk to customers and prospects every day about the challenges they [...]

READ MORE
How Can Your Intranet Be Intelligent?

Intranets may seem like an old concept, but they’re having a resurgence.  The number of intranet “renovation” [...]

READ MORE
Stats Show Enterprise Search is Still a Challenge

During my tenure at BA Insight, which is approaching three years, I have read lots of [...]

READ MORE
SharePoint Olympics: How to Win a SharePoint Intranet Gold Medal

I love sports, no matter what sport it is. I love watching them and playing them, [...]

READ MORE
The Evolution of SharePoint

I’m not an IT guy. There, I said it. I’m not a programmer or a developer. [...]

READ MORE
Enterprise Search Benchmarks for Success

At BA Insight, my team and I are often asked which metrics should be used to [...]

READ MORE