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state of enterprise search

During my tenure at BA Insight, which is approaching three years, I have read lots of articles and research reports that illustrate the challenges that enterprises of all sizes are experiencing with users not being able to find and/or access critical information within their organizations. Information that is vital to these users effectively performing their jobs.

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SharePoint OlympicsI love sports, no matter what sport it is. I love watching them and playing them, especially global sporting events like the footballing World Cup and the baseball World Series to name but a few, and they don’t come bigger than the Olympics.  

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Elastic and SharePointI’m not an IT guy. There, I said it. I’m not a programmer or a developer. When I look at SharePoint, I’m not seeing it from the perspective of someone who can dig into the guts of the code and make it dance for me. I’m thinking about the business problems it can solve for my customers.

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Elastic and SharePointIn my role as Chief Customer Officer at BA Insight, my team and I are often asked which metrics should be used to measure the effectiveness of an enterprise search implementation and the values that represent success.  So, based on data from hundreds of our enterprise customers, we developed the following infographic to illustrate the minimum benchmarks required for success.  Achieving these metrics will make your employees happy, and you will receive accolades for success as they become more productive and can easily find the information they need when they need it.

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Elastic and SharePointThe folks at the European SharePoint Conference (ESPC) not only put on an excellent conference every fall, but they also do a great job soliciting high-quality content about SharePoint and distributing educational materials to the community. I've enjoyed working with them and speaking at ESPC the last couple of years, and now I've started contributing content for the European SharePoint community more actively.   

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SharePoint ExitIf your users were asked to vote on a “SharePoint Exit”, would they vote “YES”?
We’ve all heard the impact of the recent Brexit vote and impending consequences for the UK, the EU, and the rest of the world. This got me thinking…what if we asked SharePoint users to vote on staying with or leaving SharePoint?

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Elastic and SharePointIf you haven’t already heard of Elasticsearch, or Elastic, you’re in a dwindling minority.  A year ago there were 20 million downloads of Elasticsearch, and now there are 50 million, so the word is definitely out. Elasticsearch is an open-source search stack, started in 2010, that has since grown exponentially and provides users with the power of enterprise search and the flexibility of customizable software. 

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Springboard, a new search facility within Google Apps, was announced Monday along with an update to Google Sites. Springboard provides a unified search facility that ties together Google Apps for Work, and will also uncover files located in any Google business app, including Google Drive, Gmail and contacts. 

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The news last week of Recommind's acquisition had me singing "It's a new dawn". Why?Although the acquisition was undoubtedly motivated first and foremost by Recommind's e-Discovery technology and business, I think there's a strong chance this will be good news for their Enterprise Search customers. OpenText has the resources to succeed with search in a commodity market, a market focus that complements Decisiv's differentiators, and a track record of making acquisitions successful.

 
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Tagged in: Elasticsearch Legal
sharepoint 2016

ILTA’s SharePoint || Office 365 Symposium is being held in Baltimore this week and our own Sean Coleman will be presenting there, along with Ted Theodoropoulos of Acrowire.  Recently Joanne Kiley, ILTA’s content curator, spoke with Sean and Ted about their session, “SharePoint 2016: The Good, the Bad, and the Ugly”.  In their conversation, Sean and Ted provided a few hints as to what attendees could anticipate learning at the breakout session.You can read the full interview at ILTA’s blog.

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Legal Company Intranets

In today’s modern world, time is money. Long gone are the days of pulling dusty volumes off library shelves and searching for relevant case law. Long gone are the days of calling the corporate switchboard and asking whoever answers the phone for the name of ‘that one guy who did that thing’. Long gone are the days of being lost in a sea of partners, associates, and paralegals whose names and faces you can’t seem to put together, much less remember which cases they’re currently working on.

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Customer Portal

No matter what your focus is, today’s business world is all about creating value. A company designs a product that people need and want, and provide value to their customers. Employees work efficiently to produce said product and provide value to their company. Shareholders guide the vision of a company and provide value for their employees. The cycle of created value is essential, and yet can be completely derailed if one small detail is not effectively designed. 

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Customer Portal


At BA Insight, we have the pleasure of working with customers from lots of different industries and backgrounds. Every so often, we see certain concepts converge and seemingly bubble up at the same time, across industries.

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I have a tablet, a mobile, a laptop, and a smart watch. I work not only from home but also as a passenger in a car or whilst on the tube, plane or train. I work in the mornings, the afternoons, the evenings and sometimes over the weekend.

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For years I, and my colleagues at BA Insight, have been promoting the core idea that enterprise search and intranets are not about the search engine technology, but about the user’s experience with the implementation of the overall application.

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