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Legal Company Intranets

In today’s modern world, time is money. Long gone are the days of pulling dusty volumes off library shelves and searching for relevant case law. Long gone are the days of calling the corporate switchboard and asking whoever answers the phone for the name of ‘that one guy who did that thing’. Long gone are the days of being lost in a sea of partners, associates, and paralegals whose names and faces you can’t seem to put together, much less remember which cases they’re currently working on.

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Customer Portal

No matter what your focus is, today’s business world is all about creating value. A company designs a product that people need and want, and provide value to their customers. Employees work efficiently to produce said product and provide value to their company. Shareholders guide the vision of a company and provide value for their employees. The cycle of created value is essential, and yet can be completely derailed if one small detail is not effectively designed. 

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Customer Portal


At BA Insight, we have the pleasure of working with customers from lots of different industries and backgrounds. Every so often, we see certain concepts converge and seemingly bubble up at the same time, across industries.

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I have a tablet, a mobile, a laptop, and a smart watch. I work not only from home but also as a passenger in a car or whilst on the tube, plane or train. I work in the mornings, the afternoons, the evenings and sometimes over the weekend.

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For years I, and my colleagues at BA Insight, have been promoting the core idea that enterprise search and intranets are not about the search engine technology, but about the user’s experience with the implementation of the overall application.

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Hear the term Search Engine Optimization and you’re probably already overwhelmed.  While external SEO is complicated and often left to the mercy of the Google gods, internal SEO doesn’t have to be as complicated.  

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The commoditization of search engines - driven by open source, Microsoft, and Google themselves - turned the GSA into a mediocre business proposition for Google. The GSA is a tiny rounding error on the financials of what just became the world's most valuable company.

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The two most thought-provoking events of my week were the announcement of the detection of gravitational waves and the search panel I was on at Unity Connect Online.

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Trade show weeks can be long ones, but they often lead to positive outcomes and end up being worth the effort and time away. I find it helpful to evaluate each event upon returning home, hoping to identify what  were good uses of time, and what I would change if I had to do them again.  

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I was honored to recently be invited to participate in an IT Unity search panel along with Dan Holme (who organized all of Unity Connect Online), Agnes Molnar of Search Explained, and Cem Aykan (the Microsoft program manager behind Delve).

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multiply the benefits of sharepointSharePoint is perhaps the most widely used portal platform in the world, and with good reason. The user interface is highly configurable, it provides powerful capabilities for content collaboration, and has a world class search engine embedded within it. The native tools within SharePoint provide a core set of capabilities, but leveraging those to meet user expectations can involve some heavy lifting.

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Use Cases for User-Generated InfoSitesChances are that for many years now your organization has been utilizing analytics tools such as Google Analytics to make smarter decisions about your website. The data you’ve gathered has helped you create a better experience for your visitors.

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What is an Expert? We all have specific subject expertise but as the world gets more complex, finding the right person to help you solve a specific problem becomes challenging. I thought it would be helpful to take a step back and ask the question, what makes an expert?

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2015 European SharePoint Community Awards The upcoming European SharePoint Conference is taking place November 9-12, 2015 in Stockholm and will feature the annual prestigious European SharePoint Community awards. The European SharePoint Community is a group of SharePoint thought leaders and enthusiasts who are committed to sharing best practices, new innovations and the latest SharePoint resources.

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Under the Hood In my last blog article, I outlined how to use our connectors with Microsoft’s new Cloud SSA to get external content into a consolidated index hosted in O365. This way you can field Intranets and Portals that provide easy access to everything employees, partners or customers need.  

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