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Customers Using Microsoft Dynamics 365 Can Now Access Content from Microsoft SharePoint and Many Other Systems Automatically
Boston, MA – May 2, 2017 – BA Insight announced availability of a new application, Search for Dynamics, which provides instant, contextual, enterprise-wide search results related to the specific case or opportunity a user is viewing. It automatically searches Microsoft Dynamics 365, Microsoft SharePoint, and content from over 90 other enterprise systems (such as Yammer, Jive, Veeva Vault, iManage, and Confluence) and displays results directly within Dynamics 365. In addition, it directly embeds compact search results within all common Dynamics 365 objects (e.g. Case, Account, Contact, Opportunity), as well as provides enterprise-wide search from the Dynamics 365 home dashboards.
Search for Dynamics provides customer service and sales representatives who live in Dynamics with easy access to the knowledge they need to close more deals and resolve cases. A support agent working on a case, for example, can automatically reference knowledge bases stored in Confluence and discussion threads from Yammer to quickly answer customer questions and link that information into the Dynamics record.
“This continues our strategy of unifying heterogeneous content and integrating closely with Microsoft applications, which has worked extremely well with Microsoft SharePoint and extends it to Microsoft Dynamics 365. We’ve received a great reception from customers, and also from Microsoft,” said Jeff Fried, BA Insight’s CTO. “Microsoft’s business applications are growing and opening up new areas where we can provide valuable products, in particular with the introduction of Dynamics 365. Search for Dynamics gives our customers an easy way to turbocharge their search-driven experiences in Dynamics 365 and also in SharePoint.”
Search for Dynamics is available in two editions:
- The full Enterprise Edition includes an indexing connector for Dynamics 365, which results in global search within Dynamics 365 across any field on any entity. It also makes Dynamics 365 information available to SharePoint users who may not use Dynamics 365.
- The Express Edition includes only SharePoint content in results. This is currently available at no charge.
“Sales and service professionals perpetually struggle to get the right information at the right time,” said Tony de Freitas, Senior Director, Dynamics Channel Strategy and Programs, Microsoft Corp. “We’re pleased to see how Search for Dynamics can enhance the experience of our Microsoft Dynamics 365 customers.”
By providing access to corporate information more quickly, in a format that users expect, organizations using Search for Dynamics can make their users much more effective. They can also deploy a feature-rich customer portal through SharePoint that delivers value to end customers and makes the lives of internal users easier. Other products from the BA Insight Software Portfolio add:
- Integration of content from many different sources
- Autoclassification to automatically apply metadata to all content, regardless of source
- Advanced preview of documents and visual refinement of results to quickly identify the content being searched for
The result is a customer-facing portal with all of the information users need, directly accessed from within Dynamics by agents and sales professionals.
About BA Insight
As an innovator in the Cognitive Search Market, BA Insight’s best of breed approach helps companies make search intelligent by providing technology that connects machine learning, cognitive computing, and enterprise systems, powering a new generation of intranets and cognitive search solutions. Our customers have the freedom to leverage the best search engines and cognitive computing capabilities available, providing users with an internet-like search experience while saving them precious time looking for needed information. We support multiple search platforms including Azure Search; Elasticsearch and Elastic Cloud; and SharePoint search (online, on-prem, and hybrid).
Our modular software product portfolio features SmartHub, delivering a personalized, internet-like user experience; connectors, providing secure connectivity to a wide variety of systems; classification, increasing findability using auto-tagging, text analytics, and metadata generation; and analytics, providing valuable data to make intelligent decisions about your intranet.
Hundreds of organizations and over 3.5 million users benefit from BA Insight’s software on a daily basis to provide compelling intranets that people love to use. This includes respected organizations such as the Australian Government Department of Defence, CA Technologies, Chevron, DLA Piper, Keurig Green Mountain, Mars, Pepsi, Pfizer, and Travers Smith. BA Insight is a Microsoft Gold Certified Partner, a member of the Microsoft Enterprise Cloud Alliance, and an Elastic Partner.
Visit www.BAinsight.com for more information and follow us at @BAinsight.
Media Contact:
Debbie Ferolito
BA Insight
339.933.4060
dferolito@BAinsight.com
