ServiceNow’s Service Management application replaces email and spreadsheets with collaborative workspaces and automated business services.

Create a modern work environment by placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life. This service model enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability, and analyze critical service metrics.

ServiceNow customers have standardized on ServiceNow for enterprise-wide service management — applying the service model to many different use cases outside of IT, into the broader enterprise and beyond. IT, HR, facilities, field service and other service domains use our model to manage all of the service relationships that make up the contemporary workplace.

The BA Insight ServiceNow (Cloud Version) Connector honors the security of the source system and provides both full and incremental crawls so the users have the latest information available to them all the time.

With ServiceNow Service Management, you can refine, structure and automate the flow of work to streamline service delivery. Underlying effective service management is a common service model that connects providers and requestors.

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Our ServiceNow (Cloud Version) Connector is standard, off the shelf software that addresses the following requirements:

  • The source system retains the master information and the search index has only a representation (pointers).
  • Works with knowledge documents.
  • High throughput is critical to the success of the implementation, and the ServiceNow (Cloud Version) Connector indexes every desired item with a very high throughput.
  • Minimizes the impact on the source system, ensuring no impact to its performance.
  • Only surfaces the content that users are permitted to see.

Future-proof Your Investment

As new versions of the search platforms are released, new features and functionality are introduced, and the same is true of new releases of ServiceNow (Cloud Version). BA Insight takes on the burden of keeping the connector up to date for both ServiceNow and the respective search engines. The upgrades are easy to do and can be done by your IT organization. It is simply a matter of accessing the BA Insight customer portal, downloading the latest release, and installing and configuring it. If desired, our professional services team can handle the upgrades.

Drive Productivity

By connecting ServiceNow (Cloud Version) to your preferred search engine, you increase adoption of your intranet, improving organizational efficiency and productivity.

Platforms Supported:

  • Amazon Kendra
  • Amazon OpenSearch Service
  • Azure Cognitive Search
  • Elasticsearch
  • Microsoft Search
  • SharePoint Online
  • SharePoint On-Premise
  • Solr