LexisNexis InterAction is a CRM system designed specifically for the legal market to manage customer relationships.

It combines firm-wide client data – such as profiles, work undertaken, notes and activities – and transforms it into relationship intelligence. It also understands the complex connections between people, companies, relationships, experience, and expertise. Business development teams in legal firms use InterAction to market more effectively, cross-sell more successfully, and maximize referrals.

Many law firms take advantage of SharePoint as their knowledge management and enterprise search platform. Integrating InterAction with SharePoint, or any other portal, makes it easier for lawyers and other firm employees throughout the organization to find important information stored in InterAction without the need to directly log in and perform a separate search.

BA Insight offers a comprehensive portfolio of software focused on the legal market including, but not limited to, connectors for Aderant, iManage Work, Elite / 3E, LegalKEY, NetDocuments, PLC/Practical Law, ProLaw, and Thomson Reuters West km.

LexisNexis InterAction Connectors for search indexing

The InterAction connector honors the security of the source system and provides both full and incremental crawls so that users have the latest information available to them all the time.

Our InterAction Connector is standard, off the shelf software that addresses the following requirements:

  • Works with unstructured and structured data.
  • Works with large documents and attachments.
  • Indexes every desired item with a very high throughput. Many InterAction systems have tens of millions of documents, with some even over 100 million. High throughput is critical to the success of the implementation.
  • Minimizes the impact on the source system, ensuring no impact to its performance.
  • Only surfaces the content that users are permitted to see.
  • The source system retains the master information and the search index has only a representation (pointers). Users click on a search result and are taken to their original item or document.

Future-proof Your Investment

As new versions of search platforms are released, new features and functionality are introduced, and the same is true of new releases of LexisNexis. BA Insight takes on the burden of keeping the connector up to date for both LexisNexis and the respective search engines. The upgrades are easy to do and can be done by your IT organization. It is simply a matter of accessing the BA Insight customer portal, downloading the latest release, and installing and configuring it. If desired, our professional services team can handle the upgrades.

Platforms Supported:

  • Amazon Kendra
  • Amazon OpenSearch Service
  • Azure Cognitive Search
  • Elasticsearch
  • Microsoft Search
  • SharePoint Online
  • SharePoint On-Premise
  • Solr

Drive Productivity

By connecting LexisNexis to your preferred search engine, you increase adoption of your intranet, improving organizational efficiency and productivity.