The buzz around AI-enabled content and knowledge management was all over the place at this year’s KM&I for Legal conference, where several prominent firms showcased their latest initiatives. I was on the ground in New York with the Upland BA Insight team and spent the week soaking up a ton of information, while finding time […]
Category Archives: Blog
It’s been a heck of a year for emerging tech, and as we’re looking toward 2025, I’m getting the sense that a lot of our customers are burnt out regarding AI. Everyone’s still excited, but can you feel it? After months of nonstop headlines, many of us are beginning to come down with a case […]
Just when you thought you were catching up with all the AI terminology, another concept surfaces: Copilot Agents. While the buzzword “Copilot” has already become synonymous with AI-driven assistance, it’s worth pausing and exploring this next evolution in this ever-growing space. What makes Copilot agents so different? And how can Microsoft’s approach extend into a […]
It seems like every day the world of AI brings a new buzzword, trend, or overused phrase. Although the term isn’t necessarily new, the newest word to enter the arena is “Copilot”. But what exactly is the context of the word Copilot in the world of generative AI? What’s the substance behind the buzz? Let’s […]
AI Platform Comparison: Microsoft Copilot for 365, Copilot Studio or Azure Open AI Studio? Earlier this week, we heard from Modern Work leaders like Jeff Teper and others, releasing more news on Copilot for 365, Copilot Studio, and more at the Microsoft Build Conference! We came with one takeaway: the AI buzz is louder than […]
When organizations are inundated with vast amounts of digital information, managing and accessing content has become a pivotal challenge, regardless of their scale. At the core of decision-making lies a crucial question: Should a company opt for a pre-built enterprise content search solution or embark on a journey to develop one internally? Although the appeal […]
Searching for something you need to get your job done can often feel like digging through an endless mountain of knowledge. Unfortunately, most searches rely on keyword matches, so you need to know exactly what you’re looking for to locate it quickly and efficiently. Without precise terminology, you waste countless hours unearthing irrelevant information. When […]
The Upland team always looks forward to ILTACON. We attend this premier legal technology event every year without fail, and each year we’re excited to meet up with old friends, connect with new faces, and be a part of the hustle and bustle of the week. Keep reading for everything you missed from BA Insight […]
Generative AI. LLM machine mearning (Large Language Models). OpenAI. ChatGPT. Amazon Bedrock. Microsoft Copilot. The buzz out there right now is deafening. But what does it all mean? I have been in technology sales for almost 30 years. In that time, I have witnessed amazing technological advancements. I experienced the dot.com bubble firsthand. Way before […]
Upland BA Insight’s workforce productivity software is a game changer for knowledge management. In the modern business world, the ability to access relevant information quickly and efficiently can mean the difference between a missed opportunity and a successful sale. However, countless hours are wasted in organizations as workers struggle to find and manage content, information, and […]
Data Intelligence refers to the tools and methods organizations use to better understand the information they collect and store, to improve the quality of their goods or services. Information and knowledge management is often underutilized because it is expensive and time-consuming to capture and deposit information into a manageable repository. What is the price of NOT […]
I’m showing my age somewhat, but when I was at school, Google search was only just getting going and these types of paradoxical ideas like ChatGPT and Generative AI were akin to something that you only see in a movie, but difficult to believe could happen—like the hoverboard concept in Back to the Future II. The […]
As I promised in my last blog, I will discuss real-world examples of hybrid search deployment projects at both a large, publicly-traded manufacturing company and a well-known multi-national law firm. First, let’s look at the manufacturing company and understand a bit about their systems. Their business productivity stack is Microsoft O365, and all business records […]
As promised, this is a follow up blog about a deployment at one of the world’s largest biopharmaceutical companies committed to discovering, developing, and delivering innovative medicine to patients. The organization’s complex environment includes data in numerous silos, both in the cloud and on-premises. This includes SharePoint, Veeva Vault, website content, databases, and home-grown applications […]
Awhile back, I wrote a three-part blog series on federation. (Part One: “Make Federation a Part of Your Single Pane of Glass”) and why it should be part of your enterprise search strategy. Since then, we have noticed a huge shift away from a single-index strategy to a multi-index strategy. In the first installment for […]
During my regular industry reading, I noticed that Digital Transformation continues to be a hot button keyword that many tech companies are generating content around. One particular article caught my eye, calling out microservices and its importance in Digital Transformation for 2021. At first I was excited because Microservices are of particular interest to me, […]
In my previous blog, I covered some of the challenges and limitations with hyperautomation solutions in typical enterprise implementations. In this blog, I propose a new way to overcome these limitations by unifying both automation and integration into a single platform. Automation and Integration – Better Together Automation and Integration platforms are used mostly independently […]
In this blog, I discuss the limitations of existing first-generation standalone Automation and Integration platforms. In a follow up blog, I will propose how to overcome these limitations. Automation Automation is usually defined as the mechanism of automating tasks normally performed by humans. There are many benefits to Automation, which are usually equated with RPA […]
Data is growing exponentially, and over 90% of data is unstructured1, creating a challenge for organizations to find and surface the right information to their customers. What organizations need is a solution that enables them to uncover latent insights from all their content by quickly identifying relevant information and meaningful patterns. Knowledge mining is a […]
If someone had said to me at the start of the year that Brexit would not be the number one topic on the front pages of UK newspapers, the aviation industry would be in crisis because you couldn’t fly internationally, petrol prices had fallen to below £1 a litre, or that you need to wear […]
