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Subscribe to this list via RSS Blog posts tagged in Enterprise Search

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search-driven-taxonomiesThe goal of the KISS Taxonomy is to improve the search user experience, as well as provide a faster approach to developing and getting the KISS Taxonomy into users’ hands for refinement and usability feedback versus traditional plodding methods.

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Crawling O365As organizations move toward the cloud, there has been some confusion around management and optimization of search. I’ve had more than one conversation with customers about the continued need for a search strategy, and then someone asks, “But doesn’t the Microsoft Graph pick up everything? Why do I need to still worry about search?”

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best of breedWhen I’m asked what makes BA Insight special, I talk about our talented and dedicated employees, our customer-centric culture, our products’ capabilities and quality, our broad customer base…and, of course, our unique approach to the market.

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KISS Taxonomy In this blog I will be introducing the KISS Taxonomy Implementation (KTI). Be sure not to confuse it with the rock band KISS, because KTI rocks too!

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cognitive searchCognitive Search Starts with Understanding Search

Cognitive search, and indeed, the entire new wave of cognitive applications, are the next leap forward in information access.  These apps rest on a search backbone that integrates information, making it findable and usable.
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Intelligent SearchHow much time do you spend searching for the right content? According to one study, knowledge workers spend 20% or more of their day looking for timely and relevant content. Personally, I think that is a conservative estimate – but thankfully, Microsoft and many of its partners are trying to reduce that number.

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search integrationTwo of my colleagues recently published blog articles that I would like to piggy back on.  Don Miller recently discussed the importance of metadata when it comes to finding information in his blog post, The Magical Answer to Making Intranet Search as Awesome as Internet SearchMark Aschemeyer then posted an article about the importance of connecting to all of the significant information inside a company in his post, Putting the Cart Before the HorseBoth posts are very valuable first steps in building a solid search foundation, and in this post, I will share ideas on things customers can build once they have appropriate metadata and connectivity established.

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CRM -- search for dynamicsLast week we announced a new application, Search for Dynamics (you can read the announcement here).  Search for Dynamics plugs into the Dynamics UI and brings up relevant information using the search engine inside SharePoint and SharePoint Online. 

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thumbs upOne of the great things about being a B2B sales professional is being involved in the lifecycle of a solution from its earliest stage, when it is just an idea, through production rollout. In my five years at BA Insight, I have been fortunate enough to be part of many innovative implementations of enterprise search and intranets.

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search vs sqlDo you ever feel like change sneaks up on you?  Or feel surprised at how much progress you’ve made over the course of time, when you don’t notice it day by day?

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cart before horseFull disclosure before I begin.  I have known my colleague Don Miller for almost 13 years.  We are SharePoint old-timers and passionate about enterprise search.  You might even say we are obsessive about search.

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magic intranet searchingWe use search every hour and every day of the week, and it is awesome because it just works.  Every day you use Bing, Amazon, Google or Siri and you never stop to think about why the topic, result or document that you are looking for came back on top.  It just feels so easy - start typing or talking and automatically Google or Bing starts providing you suggestions to whatever your question may be.

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Success One of the things I get asked most often is “What Makes Good Enterprise Search”? Every enterprise is different, so there is not a universal solution, but there are things that are common across every successful Enterprise Search project I’ve encountered.

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Intranet -- Love it or hate it?Working at BA Insight I talk to customers and prospects every day about the challenges they face in providing an intranet experience that users really like. I pulled together some notable stats on intranet usage across multiple enterprises, as well as the characteristics of intranets that users either love or hate. Here they are in a new infographic:

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state of enterprise search

During my tenure at BA Insight, which is approaching three years, I have read lots of articles and research reports that illustrate the challenges that enterprises of all sizes are experiencing with users not being able to find and/or access critical information within their organizations. Information that is vital to these users effectively performing their jobs.

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Elastic and SharePointIn my role as Chief Customer Officer at BA Insight, my team and I are often asked which metrics should be used to measure the effectiveness of an enterprise search implementation and the values that represent success.  So, based on data from hundreds of our enterprise customers, we developed the following infographic to illustrate the minimum benchmarks required for success.  Achieving these metrics will make your employees happy, and you will receive accolades for success as they become more productive and can easily find the information they need when they need it.

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Elastic and SharePointIf you haven’t already heard of Elasticsearch, or Elastic, you’re in a dwindling minority.  A year ago there were 20 million downloads of Elasticsearch, and now there are 50 million, so the word is definitely out. Elasticsearch is an open-source search stack, started in 2010, that has since grown exponentially and provides users with the power of enterprise search and the flexibility of customizable software. 

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For years I, and my colleagues at BA Insight, have been promoting the core idea that enterprise search and intranets are not about the search engine technology, but about the user’s experience with the implementation of the overall application.

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The two most thought-provoking events of my week were the announcement of the detection of gravitational waves and the search panel I was on at Unity Connect Online.

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I was honored to recently be invited to participate in an IT Unity search panel along with Dan Holme (who organized all of Unity Connect Online), Agnes Molnar of Search Explained, and Cem Aykan (the Microsoft program manager behind Delve).

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