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best of breedYou hear about AI, machine learning, and cognitive services from every direction these days. Personally, I’ve been getting deep into the cognitive services provided by Microsoft and Google. Over the last year these have expanded enormously, and the pace of development is only increasing.

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best of breedWhen I’m asked what makes BA Insight special, I talk about our talented and dedicated employees, our customer-centric culture, our products’ capabilities and quality, our broad customer base…and, of course, our unique approach to the market.

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KISS Taxonomy In this blog I will be introducing the KISS Taxonomy Implementation (KTI). Be sure not to confuse it with the rock band KISS, because KTI rocks too!

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cognitive searchCognitive Search Starts with Understanding Search

Cognitive search, and indeed, the entire new wave of cognitive applications, are the next leap forward in information access.  These apps rest on a search backbone that integrates information, making it findable and usable.
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SmartHub and BA InsightWe recently announced a new product called SmartHub (you can read the announcement here).  This is a big milestone for BA Insight, a key step in our strategy of delivering a new generation of smarter search solutions.

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Intelligent SearchHow much time do you spend searching for the right content? According to one study, knowledge workers spend 20% or more of their day looking for timely and relevant content. Personally, I think that is a conservative estimate – but thankfully, Microsoft and many of its partners are trying to reduce that number.

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importance of search analyticsAdoption and engagement are quickly becoming the most discussed topics in the SharePoint community. Why? Because organizations are realizing that the concept of “build it and they will come” was never true, and that they need to do a better job of tracking and measuring collaboration – and demonstrating business value. They’ve learned that no matter how solid the solution you deploy, adoption takes work.

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It's about meIn my last blog, I discussed why search connectors are the backbone in delivering an “Intelligent Intranet”. Today, I am going to open Pandora’s box.  Search relevancy and personalization! 

What does search relevancy and personalization mean?
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search integrationTwo of my colleagues recently published blog articles that I would like to piggy back on.  Don Miller recently discussed the importance of metadata when it comes to finding information in his blog post, The Magical Answer to Making Intranet Search as Awesome as Internet SearchMark Aschemeyer then posted an article about the importance of connecting to all of the significant information inside a company in his post, Putting the Cart Before the HorseBoth posts are very valuable first steps in building a solid search foundation, and in this post, I will share ideas on things customers can build once they have appropriate metadata and connectivity established.

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evolution of legal techI recently participated in my first podcast on the BA Insight Shared Insights show.  I discussed the ‘Evolution of Legal Technology’, where I shared my firsthand observations of how law firms have managed to keep up with the explosion of technology solutions over the past 20 years - all aimed at helping today’s lawyers become more efficient, profitable and ultimately help their clients succeed. 

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CRM -- search for dynamicsLast week we announced a new application, Search for Dynamics (you can read the announcement here).  Search for Dynamics plugs into the Dynamics UI and brings up relevant information using the search engine inside SharePoint and SharePoint Online. 

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thumbs upOne of the great things about being a B2B sales professional is being involved in the lifecycle of a solution from its earliest stage, when it is just an idea, through production rollout. In my five years at BA Insight, I have been fortunate enough to be part of many innovative implementations of enterprise search and intranets.

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managing metadata isn't complicatedMy colleagues Don Miller and Mark Aschemeyer published their perspectives about the importance of metadata and connectivity, respectively, when it comes to enterprise search. Their debate is about which is more important in helping users find what they are looking for.  

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search vs sqlDo you ever feel like change sneaks up on you?  Or feel surprised at how much progress you’ve made over the course of time, when you don’t notice it day by day?

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cart before horseFull disclosure before I begin.  I have known my colleague Don Miller for almost 13 years.  We are SharePoint old-timers and passionate about enterprise search.  You might even say we are obsessive about search.

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mobile search“Jeff, do you have any insight into how people really use Delve?  People are asking me because of the recent announcement…I am confused about whether/how to roll it out, and it seems like a moving target. Can you shed some light on it please?”

I get this kind of email regularly.  Last week, after Microsoft announced a set of updates to Intelligence-powered search, Delve, and Microsoft Graph, I had six emails like this.  Hence this blog post – I’ll lay out the actual news, with some context, plus some observations and tips about how to take advantage of Delve.

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magic intranet searchingWe use search every hour and every day of the week, and it is awesome because it just works.  Every day you use Bing, Amazon, Google or Siri and you never stop to think about why the topic, result or document that you are looking for came back on top.  It just feels so easy - start typing or talking and automatically Google or Bing starts providing you suggestions to whatever your question may be.

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mobile searchToday BA Insight announced a new version of our Visual Refiners application (you can read the announcement here.  The focus of this release is bringing mobile search to Office 365 – so in addition to the core features of Visual Refiners, we’ve added support for:

  • Office 365: Visual Refiners is now available as a SharePoint-hosted add-in, which means it deploys easily in O365 tenants without the need for additional infrastructure.
     
  • Mobile devices:  in addition to being reactive, we have made visual refiners modal – which means that the refinement panel becomes full screen on a mobile device, and controls switch to designed-for-mobile styles for ease of use with limited screen real estate. 
     
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machine learningLast week we announced a new version of our AutoClassifier (you can read the announcement here). This release has many new features and capabilities, including the addition of machine learning into the AutoClassifier.  There is remarkable power in machine learning, and we’re excited to add this to our products.

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AnalyticsToday BA Insight announced a strategic and exclusive partnership with NGAGE Intelligence to develop a Next-Generation Analytics Platform. By the end of Q2, we expect to have a new platform available which will give our customers unparalleled insight into user interaction across multiple systems.  We're leveraging technology from both companies as well as the latest in business intelligence from Microsoft to bring a unique solution to market quickly.

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