Learn how you can stop frustrating your customers and provide a self-service experience your customers will love. Simple improvements to your customer portal search can yield big benefits in customer satisfaction and retention.
Verified User in Pharmaceuticals, Enterprise Company
“The SmartHub product and connector framework are flexible and powerful, allowing connectivity to common on-prem and cloud hosted endpoints. The real strength in BA Insight’s Enterprise Search is in their technical team.”
“Their implementation team proved to be highly knowledgeable and worked well with our in-house development team, which in turn allowed us to get all of the configuration and customizations we wanted before we went live.”
Jan. 4, 2023
Verified User in Manufacturing, Enterprise Company
“Team was fantastic in helping us understand our requirements and connect Connectivity Hub to our existing data sources.”
“BA Insight implemented Smart Hub and Smart Previews as well, which we published to our user base. Later on we explored using Autoclassifier for AI use cases. BA Insight crawls our enterprise information repositories, indexing into unified search indexes. Smart Hub provides a rich search experience for users. We are also using auto classifier to support artificial intellignce use cases, in helping us crawl and ingest third party content sources.”
August 5, 2024
Verified User in Legal Services, Enterprise Company
“The engagement from BA Insight’s customer service and development teams is second-to-none. They invested a bundle of time to understand our business problems, develop a potential solution, and then investigated configuring the tool to precisely meet out requirements.”
“The tool itself is also immensely powerful. We’ve only begun scratching the surface of what the search tool provides. We’ve connected in a customized OCR tool and developed a custom search experience for our users.”
August 14, 2024
Verified User in Legal Services, Enterprise Company
“The SmartHub product and connector framework are flexible and powerful, allowing connectivity to common on-prem and cloud hosted endpoints. The real strength in BA Insight’s Enterprise Search is in their technical team.
Their implementation team proved to be highly knowledgeable and worked well with our in-house development team, which in turn allowed us to get all of the configuration and customizations we wanted before we went live.”
July 26, 2024
