ServiceNow’s Service Management application replaces email and spreadsheets with collaborative workspaces and automated business services.
Create a modern work environment by placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life. This service model enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability, and analyze critical service metrics.
ServiceNow customers have standardized on ServiceNow for enterprise-wide service management — applying the service model to many different use cases outside of IT, into the broader enterprise and beyond. IT, HR, facilities, field service and other service domains use our model to manage all of the service relationships that make up the contemporary workplace.
The BA Insight ServiceNow connector honors the security of the source system and provides both full and incremental crawls so the users have the latest information available to them all the time.
With ServiceNow Service Management, you can refine, structure and automate the flow of work to streamline service delivery. Underlying effective service management is a common service model that connects providers and requestors.
Our ServiceNow connector for SharePoint is standard, off the shelf software that addresses the following requirements:
1The source system retains the master information and the search index has only a representation (pointers).
2Works with service requests and knowledge documents
3High throughput is critical to the success of the implementation, and the ServiceNow connector indexes every desired item with a very high throughput.
4Minimizes the impact on the source system, ensuring no impact to its performance.
5Only surfaces the content that users are permitted to see.
Future-proof your investment for new SharePoint versions and O365
With each successive version of SharePoint, Microsoft extends its core capabilities, and the same is true of new releases of ServiceNow. BA Insight does the hard work of keeping the connector up to date for both ServiceNow and SharePoint. In addition, the ServiceNow connector also supports O365 through Cloud SSA and current versions of SharePoint on-premise including 2010, 2013, and 2016.
The upgrades are easy to do and can be done by your IT organization. It is a matter of accessing the BA Insight customer portal, downloading the latest release and installing and configuring it. Or, if desired, our professional services team can handle the upgrades.
Drive Firm’s Productivity
By connecting ServiceNow to SharePoint, you increase adoption of your intranet, improving organizational efficiency and productivity.