AIIM Market Intelligence: Search and Discovery – Exploiting Knowledge, Minimizing Risk


The popularity of the term “knowledge worker” comes and goes, but the single most important characteristic is the ability to find information, process it into knowledge and add value for the organization.  However, this is quite challenging for many organizations. Over 400 members of the AIIM community were surveyed about this topic, and the results were compiled in this research report, which takes an in-depth look at the importance of search, the level of search tools deployed, issues with their use, and connection to other systems.