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Subscribe to this list via RSS Blog posts tagged in SharePoint Search

importance of search analyticsAdoption and engagement are quickly becoming the most discussed topics in the SharePoint community. Why? Because organizations are realizing that the concept of “build it and they will come” was never true, and that they need to do a better job of tracking and measuring collaboration – and demonstrating business value. They’ve learned that no matter how solid the solution you deploy, adoption takes work.

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SharePoint Intranet User AdoptionIn my 12 years working with over 150 enterprise SharePoint customers, I have heard a few common themes as to why SharePoint intranet projects fail. And, if your employees hate your intranet, then they won’t use it, no matter how much training you provide or how many user guides you prepare. At the end of the day, poor user adoption equals failed business opportunities and a failed project.

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Elastic and SharePointI’m not an IT guy. There, I said it. I’m not a programmer or a developer. When I look at SharePoint, I’m not seeing it from the perspective of someone who can dig into the guts of the code and make it dance for me. I’m thinking about the business problems it can solve for my customers.

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Elastic and SharePointIf you haven’t already heard of Elasticsearch, or Elastic, you’re in a dwindling minority.  A year ago there were 20 million downloads of Elasticsearch, and now there are 50 million, so the word is definitely out. Elasticsearch is an open-source search stack, started in 2010, that has since grown exponentially and provides users with the power of enterprise search and the flexibility of customizable software. 

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Customer Portal

No matter what your focus is, today’s business world is all about creating value. A company designs a product that people need and want, and provide value to their customers. Employees work efficiently to produce said product and provide value to their company. Shareholders guide the vision of a company and provide value for their employees. The cycle of created value is essential, and yet can be completely derailed if one small detail is not effectively designed. 

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The commoditization of search engines - driven by open source, Microsoft, and Google themselves - turned the GSA into a mediocre business proposition for Google. The GSA is a tiny rounding error on the financials of what just became the world's most valuable company.

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I was honored to recently be invited to participate in an IT Unity search panel along with Dan Holme (who organized all of Unity Connect Online), Agnes Molnar of Search Explained, and Cem Aykan (the Microsoft program manager behind Delve).

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multiply the benefits of sharepointSharePoint is perhaps the most widely used portal platform in the world, and with good reason. The user interface is highly configurable, it provides powerful capabilities for content collaboration, and has a world class search engine embedded within it. The native tools within SharePoint provide a core set of capabilities, but leveraging those to meet user expectations can involve some heavy lifting.

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In case you missed it, the European SharePoint Conference 2015 programme is now available and I’m delighted to announce that I am speaking at Europe’s largest SharePoint and Office 365 event in Stockholm Sweden from 9th-12th November 2015.

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A tsunami of new capabilities and content

I'm still recovering from an incredible week at Microsoft's Ignite conference.  There is SO much to talk about!
 
Since it was the first Ignite, combining the SharePoint, Exchange, and Lync conferences with TechEd and more, nobody knew quite what to expect and where the balance of training and launch event would land.  Ignite was huge, with over 23,000 attendees, and extremely broad.  

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Apache Interactive Case Study

Apache Corporation was no stranger to the struggle that many enterprises face when it comes to finding content across the enterprise. Wasted time and loss of productivity led them to search for a solution to this ever-growing problem, which resulted in them partnering with BA Insight.

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Gone are the days where customers could be supported by posting a phone number and email address, and then letting support representatives drive resolution directly. Customer portals are an expected and necessary tool in the war chest of effective support organizations. The effectiveness of these portals can go a long way in increasing representative efficiency and reducing the overall volume of issues. 

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In the final part of this series, I'll introduce and discuss the User Experience pillar. This is the easiest of the four pillars for everyone to understand because it relates to the topics involving the search user interface (UI). The user interface is what your users interact with, so it's really important that it provides a great experience from a usability and visual perspective.

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Due to the popularity of Google in the consumer world, many bring that as the analogy of what they are looking for in the enterprise. Beyond the more than 3,000 engineers that Google has working on their Search algorithms, ranking, and relevancy of results, there are many other ways that you simply cannot compare Google to your internal Intranet search. 

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It is estimated that only 35% of customers are running SharePoint 2013. A majority are still running SharePoint 2010, and others are still running even earlier versions of SharePoint (Forrester Research 2014 Global Usage Survey).

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In the first part of my blog on the Information Enrichment pillar, I discussed how autoclassification can be a power tool in providing your users a more meaningful search experience by tagging content with the right set of terms to drive findability and relevancy. In this follow up blog, I'll discuss metadata expansion, which is another form of information enrichment.

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A recent AIIM Survey sponsored by BA Insight titled, “SEARCH AND DISCOVERY – EXPLOITING KNOWLEDGE, MINIMIZING RISK” exemplifies the importance of enterprise search and points out where many of the gaps are.  As an example, 71% of organizations polled say that search is vital or essential to their business, yet only 18% have cross repository search capabilities.

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Graph-based search has emerged as a major break-through in search technology. It goes beyond simple keyword matching to take into account entities and relationships between entities for increased relevancy. Although graph search in SharePoint today is reserved to Office 365 and Delve, you achieve similar results with SharePoint on-premise under the right circumstances. This blog post will walk you through identifying these circumstances and offer you techniques to run graph-like searches with SharePoint 2013.

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Here at BA Insight we’ve recognized through our research that one of the key pillars of search is UX or user experience. In SharePoint 2013, the popular best bets have been integrated into the new Query rules. When a user searches for a result, it’s important to display the most authoritative results. Those results that you know are most important can be pinned as top results, making the search experience great.

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As Technical Director of Professional Services, I have been working with customers to help them implement their search-driven applications/portals for multiple years. In a few recent implementations, Dynamic Ranking helped our customers deliver relevant search results based on rules that are aligned with established business requirements. 

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