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Subscribe to this list via RSS Blog posts tagged in SharePoint 2013

SharePoint Intranet User AdoptionIn my 12 years working with over 150 enterprise SharePoint customers, I have heard a few common themes as to why SharePoint intranet projects fail. And, if your employees hate your intranet, then they won’t use it, no matter how much training you provide or how many user guides you prepare. At the end of the day, poor user adoption equals failed business opportunities and a failed project.

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SharePoint OlympicsI love sports, no matter what sport it is. I love watching them and playing them, especially global sporting events like the footballing World Cup and the baseball World Series to name but a few, and they don’t come bigger than the Olympics.  

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Elastic and SharePointI’m not an IT guy. There, I said it. I’m not a programmer or a developer. When I look at SharePoint, I’m not seeing it from the perspective of someone who can dig into the guts of the code and make it dance for me. I’m thinking about the business problems it can solve for my customers.

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multiply the benefits of sharepointSharePoint is perhaps the most widely used portal platform in the world, and with good reason. The user interface is highly configurable, it provides powerful capabilities for content collaboration, and has a world class search engine embedded within it. The native tools within SharePoint provide a core set of capabilities, but leveraging those to meet user expectations can involve some heavy lifting.

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A tsunami of new capabilities and content

I'm still recovering from an incredible week at Microsoft's Ignite conference.  There is SO much to talk about!
 
Since it was the first Ignite, combining the SharePoint, Exchange, and Lync conferences with TechEd and more, nobody knew quite what to expect and where the balance of training and launch event would land.  Ignite was huge, with over 23,000 attendees, and extremely broad.  

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Gone are the days where customers could be supported by posting a phone number and email address, and then letting support representatives drive resolution directly. Customer portals are an expected and necessary tool in the war chest of effective support organizations. The effectiveness of these portals can go a long way in increasing representative efficiency and reducing the overall volume of issues. 

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In the final part of this series, I'll introduce and discuss the User Experience pillar. This is the easiest of the four pillars for everyone to understand because it relates to the topics involving the search user interface (UI). The user interface is what your users interact with, so it's really important that it provides a great experience from a usability and visual perspective.

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It is estimated that only 35% of customers are running SharePoint 2013. A majority are still running SharePoint 2010, and others are still running even earlier versions of SharePoint (Forrester Research 2014 Global Usage Survey).

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A recent AIIM Survey sponsored by BA Insight titled, “SEARCH AND DISCOVERY – EXPLOITING KNOWLEDGE, MINIMIZING RISK” exemplifies the importance of enterprise search and points out where many of the gaps are.  As an example, 71% of organizations polled say that search is vital or essential to their business, yet only 18% have cross repository search capabilities.

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Graph-based search has emerged as a major break-through in search technology. It goes beyond simple keyword matching to take into account entities and relationships between entities for increased relevancy. Although graph search in SharePoint today is reserved to Office 365 and Delve, you achieve similar results with SharePoint on-premise under the right circumstances. This blog post will walk you through identifying these circumstances and offer you techniques to run graph-like searches with SharePoint 2013.

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A recent AIIM Survey sponsored by BA Insight titled, “SEARCH AND DISCOVERY – EXPLOITING KNOWLEDGE, MINIMIZING RISK” exemplifies the importance of enterprise search and points out where many of the gaps are.  As an example, 71% of organizations polled say that search is vital or essential to their business, yet only 18% have cross repository search capabilities. 

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Tagged in: SharePoint 2013

Here at BA Insight we’ve recognized through our research that one of the key pillars of search is UX or user experience. In SharePoint 2013, the popular best bets have been integrated into the new Query rules. When a user searches for a result, it’s important to display the most authoritative results. Those results that you know are most important can be pinned as top results, making the search experience great.

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Hybrid SharePoint is on the rise. Combining SharePoint Online (in Office 365) with SharePoint Server (on premises, in Azure, or in a hosted offering) is an important strategy for organizations seeking to move to the cloud and/or leverage the latest Microsoft offerings. For some workloads, such as portals and search, Hybrid SharePoint is the new reality.

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So, you’ve been using Office 365 and finding some level of success and now you’re thinking about how your users can get search across both environments.  First off if you haven’t already started doing things like Dirsync for your users, you’re in for a treat.

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In SharePoint 2013, one of the biggest investments was in Search.  There is a lot there.  Lots of changes and much to get use to in promoting enterprise search as the killer app.  I’m disappointed by how frequently I see search overlooked and underutilized. 

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Search is becoming more pervasive in the enterprise due to the amount of content being generated on a daily basis.  As a result, IT organizations are faced with the task of implementing search-driven applications that quickly connect users to the relevant content they need to perform their jobs, while at the same time providing the best user experience possible.

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