Full disclosure before I begin. I have known my colleague Don Miller for almost 13 years. We are SharePoint old-timers and passionate about enterprise search. You might even say we are obsessive about search.
We use search every hour and every day of the week, and it is awesome because it just works. Every day you use Bing, Amazon, Google or Siri and you never stop to think about why the topic, result or document that you are looking for came back on top. It just feels so easy - start typing or talking and automatically Google or Bing starts providing you suggestions to whatever your question may be.
One of the things I get asked most often is “What Makes Good Enterprise Search”? Every enterprise is different, so there is not a universal solution, but there are things that are common across every successful Enterprise Search project I’ve encountered.
Working at BA Insight I talk to customers and prospects every day about the challenges they face in providing an intranet experience that users really like. I pulled together some notable stats on intranet usage across multiple enterprises, as well as the characteristics of intranets that users either love or hate. Here they are in a new infographic:
During my tenure at BA Insight, which is approaching three years, I have read lots of articles and research reports that illustrate the challenges that enterprises of all sizes are experiencing with users not being able to find and/or access critical information within their organizations. Information that is vital to these users effectively performing their jobs.Continue reading
In my role as Chief Customer Officer at BA Insight, my team and I are often asked which metrics should be used to measure the effectiveness of an enterprise search implementation and the values that represent success. So, based on data from hundreds of our enterprise customers, we developed the following infographic to illustrate the minimum benchmarks required for success. Achieving these metrics will make your employees happy, and you will receive accolades for success as they become more productive and can easily find the information they need when they need it.
If you haven’t already heard of Elasticsearch, or Elastic, you’re in a dwindling minority. A year ago there were 20 million downloads of Elasticsearch, and now there are 50 million, so the word is definitely out. Elasticsearch is an open-source search stack, started in 2010, that has since grown exponentially and provides users with the power of enterprise search and the flexibility of customizable software.
For years I, and my colleagues at BA Insight, have been promoting the core idea that enterprise search and intranets are not about the search engine technology, but about the user’s experience with the implementation of the overall application.Continue reading
I was honored to recently be invited to participate in an IT Unity search panel along with Dan Holme (who organized all of Unity Connect Online), Agnes Molnar of Search Explained, and Cem Aykan (the Microsoft program manager behind Delve).Continue reading