Blog posts tagged in Customer Portals
In today’s modern world, time is money. Long gone are the days of pulling dusty volumes off library shelves and searching for relevant case law. Long gone are the days of calling the corporate switchboard and asking whoever answers the phone for the name of ‘that one guy who did that thing’. Long gone are the days of being lost in a sea of partners, associates, and paralegals whose names and faces you can’t seem to put together, much less remember which cases they’re currently working on.
At BA Insight, we have the pleasure of working with customers from lots of different industries and backgrounds. Every so often, we see certain concepts converge and seemingly bubble up at the same time, across industries.
Gone are the days where customers could be supported by posting a phone number and email address, and then letting support representatives drive resolution directly. Customer portals are an expected and necessary tool in the war chest of effective support organizations. The effectiveness of these portals can go a long way in increasing representative efficiency and reducing the overall volume of issues.