Full disclosure before I begin. I have known my colleague Don Miller for almost 13 years. We are SharePoint old-timers and passionate about enterprise search. You might even say we are obsessive about search.
Working at BA Insight I talk to customers and prospects every day about the challenges they face in providing an intranet experience that users really like. I pulled together some notable stats on intranet usage across multiple enterprises, as well as the characteristics of intranets that users either love or hate. Here they are in a new infographic:
I have a tablet, a mobile, a laptop, and a smart watch. I work not only from home but also as a passenger in a car or whilst on the tube, plane or train. I work in the mornings, the afternoons, the evenings and sometimes over the weekend.Continue reading
A big part of my job involves describing and demonstrating features of new and existing products, and explaining to people how those features might be used to make their users more productive. In April we announced a new product called User Generated InfoSites that has changed the way I go about this somewhat. I’ve demonstrated this dozens of times, and now, rather than doing what I would normally do and describing potential use cases, I simply describe the functionality and the audience comes up with their own use cases– I don’t have to tell them how this will make them more productive, they tell me.
Apache Corporation was no stranger to the struggle that many enterprises face when it comes to finding content across the enterprise. Wasted time and loss of productivity led them to search for a solution to this ever-growing problem, which resulted in them partnering with BA Insight.Continue reading
In the first part of my blog on the Information Enrichment pillar, I discussed how autoclassification can be a power tool in providing your users a more meaningful search experience by tagging content with the right set of terms to drive findability and relevancy. In this follow up blog, I'll discuss metadata expansion, which is another form of information enrichment.Continue reading
Many organizations approach BA Insight about unifying all of their information from multiple silos into one searchable SharePoint-centric knowledge management platform. The thing that was new and different about a recent engagement with a law firm was that it included a large amount of email data that had been accumulated throughout the years, which they wished would also be searchable from within SharePoint. What transpired is a great use case that many organizations can benefit from.Continue reading
In part one of this series, I introduced Context as one of the "four pillars" necessary to successfully create a search-driven killer app. In this blog, I'll introduce and discuss the Content Acquisition pillar. In its most basic form, content acquisition is a no brainer requirement for implementing search since you obviously need content in the index to search for stuff. However, content acquisition is something that needs to be carefully thought out, planned, and curated in order to provide your users with a meaningful and relevant search experience.Continue reading
Search is becoming more pervasive in the enterprise due to the amount of content being generated on a daily basis. As a result, IT organizations are faced with the task of implementing search-driven applications that quickly connect users to the relevant content they need to perform their jobs, while at the same time providing the best user experience possible.Continue reading