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Stats Show Enterprise Search is Still a Challenge

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state of enterprise search

During my tenure at BA Insight, which is approaching three years, I have read lots of articles and research reports that illustrate the challenges that enterprises of all sizes are experiencing with users not being able to find and/or access critical information within their organizations. Information that is vital to these users effectively performing their jobs.

 As referenced by AIIM in an Industry Watch whitepaper on search and discovery, three out of four people agree that information is easier to find outside of their organizations than within. That is startling! With a more effective enterprise search implementation, these users feel that better decision-making and faster customer service are some of the top benefits that could be immediately realized.

I’ve collected some other stats from various sources to create the following infographic. It shows some of the challenges that exist with users not having an easy way to find the information they are looking for - and the impact it has on productivity.
Enterprise Search Challenges and Solutions
 
 
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Guest June 29, 2017