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Success One of the things I get asked most often is “What Makes Good Enterprise Search”? Every enterprise is different, so there is not a universal solution, but there are things that are common across every successful Enterprise Search project I’ve encountered.

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Intranet -- Love it or hate it?Working at BA Insight I talk to customers and prospects every day about the challenges they face in providing an intranet experience that users really like. I pulled together some notable stats on intranet usage across multiple enterprises, as well as the characteristics of intranets that users either love or hate. Here they are in a new infographic:

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multiply the benefits of sharepointSharePoint is perhaps the most widely used portal platform in the world, and with good reason. The user interface is highly configurable, it provides powerful capabilities for content collaboration, and has a world class search engine embedded within it. The native tools within SharePoint provide a core set of capabilities, but leveraging those to meet user expectations can involve some heavy lifting.

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Use Cases for User-Generated InfoSitesChances are that for many years now your organization has been utilizing analytics tools such as Google Analytics to make smarter decisions about your website. The data you’ve gathered has helped you create a better experience for your visitors.

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Use Cases for User-Generated InfoSitesA big part of my job involves describing and demonstrating features of new and existing products, and explaining to people how those features might be used to make their users more productive. In April we announced a new product called User Generated InfoSites that has changed the way I go about this somewhat. I’ve demonstrated this dozens of times, and now, rather than doing what I would normally do and describing potential use cases, I simply describe the functionality and the audience comes up with their own use cases– I don’t have to tell them how this will make them more productive, they tell me.

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When I talk to SharePoint Administrators about metadata, a typical use case is that of a user uploading a document to a library.  As part of the upload process, the user is asked to populate several fields which classify the document with attributes like Department, Product, Security Level, and the like. 

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EMC’s Documentum has been widely adopted as it is one of the preeminent enterprise content management and records management platforms. With the vast amount of valuable content housed within Documentum across enterprises today, it’s critical that they be able to access and capture this content as a fundamental part of  any successful search effort.

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