BA Insight News

Ace Hardware Selects BA Insight to Power Next-Generation Search Solution

BA Insight’s Knowledge Integration Platform to Transform Information Access for More Than 4,700 Ace Hardware Stores

BOSTON, Mass. – March 10, 2015– BA Insight announced that Ace Hardware selected its Knowledge Integration Platform to power its next-generation ACENET, a search-driven intranet portal serving independent retailers and employees nationwide. Unified product and content search improves store efficiency, maximizes upsell opportunities and improves customer satisfaction.

The new ACENET, already running in over 3,000 stores, uses the BA Insight Knowledge Integration Platform along with SharePoint 2013 to drive more precise, accurate, and complete search results. Ace Hardware store owners and staff can use a single interface to quickly access product information, real-time inventory, pricing data, and corporate information. The solution surfaces targeted content based on the user’s geographic location, specific store attributes, and unique search preferences.  ACENET is being deployed across the company’s 4,700 independently-owned stores.

“Access to relevant product and inventory information is the lifeline for Ace retailers, and our search has to be the best out there,” stated Scott Heyer, Ace Hardware’s Manager - Store Systems. “BA Insight was a unique choice because of its comprehensive product capabilities and deep expertise with SharePoint and search. ACENET takes advantage of the new Web Content Management (WCM) and search capabilities in SharePoint 2013, brought to life by BA Insight. The new platform has a friendly user interface, great navigation, and an easy-to-use product comparison and shopping cart, allowing us to extend new cross-selling opportunities to Ace retailers.”

“Retail organizations such as Ace Hardware rely on quick and easy access to actionable information to drive sales and customer satisfaction. Ace Hardware’s new search-driven application will help its franchises be more efficient, serve their customers better, and increase revenue,” said Massood Zarrabian, Chief Executive Officer of BA Insight. “We are thrilled that Ace Hardware chose our platform and expertise to rapidly create their next-generation ACENET.”

About Ace Hardware
For 90 years, Ace Hardware has been known as the place with the helpful hardware folks in thousands of neighborhoods across America, providing customers with a more personal kind of helpful. In 2013, Ace ranked “Highest in Customer Satisfaction with Home Improvement Retail Stores, Seven Years in a Row” according to J.D. Power. With more than 4,700 hardware stores locally owned and operated across the globe, Ace is the largest hardware cooperative in the industry. Headquartered in Oak Brook, Ill., Ace and its subsidiaries currently operate 14 distribution centers in the U.S. and also have distribution capabilities in Shanghai, China; Panama City, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 60 countries. For more information on Ace, visit

About BA Insight

BA Insight’s software addresses the Speed to Information challenge organizations face by quickly connecting SharePoint users to the knowledge they need – linking key enterprise systems with an easy-to-implement, use and upgrade software portfolio. Our software enhances SharePoint out-of-the-box, increasing user adoption while decreasing user complaints. It replaces slow, high effort, and expensive customized approaches with easy to use, off-the-shelf software.

Our software portfolio includes connectors and federation to provide secure connectivity to a wide variety of systems; classification to increase findability using auto-tagging, metadata generation, and text analytics; applications to improve the user experience with search squarely at the interface of users and information; and analytics to provide valuable data to make intelligent decisions about your intranet.

Hundreds of organizations and millions of users benefit from BA Insight’s software on a daily basis to provide compelling intranets that people love to use including the Australian Government Department of Defence, CA Technologies, Chevron, Keurig Green Mountain, Mars, Pepsi, Pfizer, and Travers Smith. BA Insight is a Microsoft Gold Certified Partner, a member of the Microsoft Enterprise Cloud Alliance, and an Elastic Partner.

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Media Contact:
Debbie Ferolito
BA Insight
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